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Answer Inbound Consumer Calls / Correspondence management |
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Data entry |
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Support of the web interface / response to inbound emails |
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Follow up and outbound correspondence or calls (depending on cost
effectiveness of required response) |
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Manage fulfillment and lettershop activities |
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Implement, & Track customer investigations
resolving calated complaince or issues |
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Document Management |
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Scanning and electronic filing and retrieval of correspondence (either hard copy
or electronic) linking to each respective customer record |
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Flexibility in staffing for campaign response (CSR through to lettershop
personnel)
Telephony and data entry infrastructure in place
IVR expertise and experience
Personalization of outbound correspondence
Please follow the link to the Client Applications login page. |
